Let your marketplace account be protected like your most valuable asset.

The account = the business

For an e-commerce company selling cross-border, the marketplace account is the sum of the storefront, the payment-collection infrastructure, and the customer portfolio. A suspended account halts the business overnight, whatever its revenue. This risk is manageable: demonstrable compliance with platform rules, an up-to-date verification file, and an appeal protocol that operates the moment a suspension hits.

First we decode the real meaning of the reason code (is it performance, verification, or an infringement allegation), then we work the platform's internal appeal channel with evidence and an action plan. EU rules impose on platforms the obligation to give reasons and offer an appeal channel; if the internal channel is blocked, certified dispute resolution and court options come into play. In parallel, a temporary plan for stock, shipping, and cash flow is set up — an appeal can take weeks. The whole process is the core practice of our International E-Commerce Focus Area.

Marketplace compliance cannot be reduced to a single instrument. The DSA establishes seller verification and the statement-of-reasons regime; the P2B Regulation (2019/1150) requires advance notice of changes to terms, transparency in ranking and an internal complaint-handling system; and under DAC7 platforms report seller income to the tax authorities — so your platform data and your tax filings can now be cross-checked against each other. On the product side, the GPSR affects your account directly, through mandatory listing information and the requirement for a responsible person established in the EU. Each of these layers calls for its own documentation; if the file is not held together in one place, an appeal against suspension is delayed.