SSS · Marketplace & Platform Compliance

Our account has been suspended; what should we do in the first 24 hours?

Save the notice stating the reason and do not send a panicked appeal. Diagnosing the root cause and appealing with a single, complete action plan is far more effective than a string of weak…

Updated · July 20261 min readCategory · Marketplace & Platform Compliance
Short answer

Save the notice stating the reason and do not send a panicked appeal. Diagnosing the root cause and appealing with a single, complete action plan is far more effective than a string of weak appeals —…

Save the notice stating the reason and do not send a panicked appeal. Diagnosing the root cause and appealing with a single, complete action plan is far more effective than a string of weak appeals — every failed attempt makes the next one harder.

Use the first hours to preserve evidence, not to argue: keep the suspension notice, your authenticity and invoice documentation, and a record of any held balances. Identify the exact policy cited before you respond, and where funds are frozen, make a separate, documented request for their release alongside the reinstatement appeal.

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This content is for general information only and does not constitute legal advice. Please contact our team for an assessment of your specific circumstances.
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