Corporate generative-AI policy and tool contracts
Teams had started using generative-AI tools on their own; the boundaries around customer data and confidentiality were unclear. A usage policy was written, and the tool contracts were aligned with data-use and confidentiality clauses.
Not banning, but drawing boundaries
A total ban was costing productivity, while unlimited use was breaching confidentiality undertakings.
The tools' data-processing terms had to avoid conflicting with the company's client contracts.
Our Approach
Keeping the commercial objective at the centre, we broke the legal risks into measurable steps.
01 · Usage Policy
Which data may go into which tool — this was written out with classification and examples.
02 · Tool Contracts
Data use, exclusion from training data and confidentiality clauses were negotiated.
03 · Training
The teams were trained on the policy with practical examples.
Chronology
The main stages of the process.
Protecting productivity and confidentiality together
Generative-AI use settled into a documented, training-backed regime that did not conflict with customer undertakings; the tool contracts were aligned with the policy.
- Usage rules tied to data classes
- Training-data exclusion clauses
- Team training with practical examples
- A tool inventory and periodic review
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