How quickly do we get responses to our questions under an advisory retainer?

We work on the principle of responding on the same or next business day for routine questions, and more quickly than that for urgent matters. Because our regular clients work with a dedicated team that knows their files, there is no need to explain everything from scratch with each question; this improves both the speed and the accuracy of the answer. The urgency levels and the channel you prefer — telephone, e-mail, a shared workspace — are settled when the scope of the service is agreed, and availability for critical matters is planned in advance. Where a question is complex or needs research, we send a short first assessment and follow it with a reasoned opinion, so the expectation is clear from the outset. The response times themselves are framed in the service agreement.