Starting the period incorrectly (counting it from the order rather than from delivery) and expanding the exceptions without any legal basis. Both lead to extended periods in the consumer’s favour and to penalties.
Both mistakes have the same expensive consequence. The withdrawal period is fourteen days as a rule, and it runs from the day the goods are received rather than from the order date — the same trigger in Türkiye and in the EU. Where the required withdrawal information is not given properly, the period stretches: by a further year under the Turkish distance-sales rules, and to twelve months in the EU. So getting the trigger date and the mandatory notice right is what keeps the period — and the exposure — from ballooning.
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